Except as otherwise required by applicable state law, the following is the Program’s dispute resolution procedure:

If for any reason you become dissatisfied with the level of service provided by the Program, you may contact our Customer Service Department, toll-free, at: (877) 684-0032.

The Program’s cardholders always have the option of filing a complaint or asking any question in writing. Please address your inquiries to:

Program Name
c/o Elixir Savings
7835 Freedom Avenue NW
North Canton, OH 44720

The Program will provide a written response to your inquiry within fifteen (15) days of receipt. When submitting your inquiry please include the following: