Frequently Asked Questions

What is the Envision Free Prescription Drug Card?

Envision’s Free Prescription Drug Card has been designed to lower the cost of prescriptions. There is no registration required to utilize the card and the program is absolutely free.

Is there an enrollment or application fee?

No, there is no enrollment or application fee required to obtain or use the card.

Can you print a card for me as I do not have a printer/internet?

Yes, Customer Service can print you a card and either fax or mail it to you. Call the Pharmacy & Member Help Desk at (877) 684-0032 to speak with Customer Service.

Are there discounts on diabetic supplies?

Yes, Envision’s Free Prescription Drug Card provides discounts on diabetic supplies such as test strips, syringes, and glucose monitors; however, a prescription from your doctor is required.

Where can I use Envision’s Free Prescription Drug Card?

Your card can be used at over 60,000 participating pharmacies nationwide including all major chains. To find a participating pharmacy please search our pharmacy locator or call the participant help desk at (877) 684-0032.

Can I use Envision’s Free Prescription Drug Card in any US State and Puerto Rico?

Yes, if the pharmacy is contracted to accept the card.

What if my pharmacy will not accept Envision’s Free Prescription Drug Card?

All participating pharmacies will accept Envision’s Free Prescription Drug Card. If you are denied the use of your card at a participating pharmacy, call our 24 hour pharmacy help desk at (877) 684-0032 to resolve the service issue. If your pharmacy is not participating in this program, and they would like to do so, please have them visit the website link below and follow the instructions on the page: https://www.envisionrx.com/pharmacies/pharmenroll.aspx

Can you tell me what my discount will be on my drugs?

Pricing can be provided by calling the Pharmacy & Member Help Desk at (877) 684-0032 or it can be located on our website at drug pricing.

Will I ever pay more using the card than I would without the card?

No, cardholders will always pay the lower of Envision’s Free Prescription Drug Card contract price or the pharmacy’s usual and customary price.

How is pricing for prescription drugs determined?

Envision’s Free Prescription Drug Card provides savings on both generic and name brand prescriptions. It allows for unlimited use by the participant and his/her family. Prescription drug costs vary by pharmacy due to differences in both retail and wholesale prices for their products. When the pharmacy’s usual and customary charge (retail price) is lower than the Envision Medical Solutions card discounted price, participants will always pay the lower price.

Are there any restrictions because of age or current medical conditions?

There are no restrictions due to age or any health conditions you may have.

Can anyone in my immediate family use my ID card?

Yes.

Will my medical information be kept private?

Envision Medical Solutions has no access to private medical information. Only the providers have that information.

Do I have to pay at the time of service?

Yes, you must pay the provider once you’ve received the prescription. Participating pharmacies have an agreement that they will not bill the participant for the difference between their usual fee and the reduced fee.

Can I use this card if I have insurance?

Yes, but only in the following circumstances and you should ask your pharmacist whether using the card would save you money:

Can I use the card if I am on Medicare, especially when I enter the “doughnut hole” in my coverage?

You should not use the card for Medicare covered prescriptions as the coverage obtained through Medicare should be more advantageous. However, if the drug is not covered as part of your plan and you typically would pay full retail cost for the prescription, the card can be used.

Can I use the card if I am not a legal citizen of the United States?

Yes, Envision does not need any personal information about you except your name.