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Except as otherwise required by applicable state law, the following is the Program’s dispute resolution procedure:
If for any reason you become dissatisfied with the level of service provided by the Program, you may contact our Customer Service Department, toll-free, at: (877) 684-0032.
The Program’s cardholders always have the option of filing a complaint or asking any question in writing. Please address your inquiries to:
Program Name
c/o Elixir Savings
6451 N Federal Highway
Suite 300
Fort Lauderdale, FL 33308
The Program will provide a written response to your inquiry within fifteen (15) days of receipt. When submitting your inquiry please include the following:
  • Your name, address and telephone number
  • The details surrounding the reason for your inquiry or complaint
  • Information concerning the efforts that you have made to resolve the matter
  • All responses that other parties have made in response to your complaint
  • How you would like to see that matter resolved
 
Prices subject to change without notice. Price only for quantities stated, additional quantities may incur higher costs. THIS IS NOT INSURANCE. Discounts are available only at participating pharmacies.
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